No connection Wi-Fi 6E (AX) in my XB8

I can't connect any device in my XB8 with the 6E network.

I can't put any device on the new frequency. So yes, I have several devices with 6E technology.

I don't know if it has a firmware bug, but at 5Ghz, it has the AX protocol.

See the picture below.

Any advice?

Responses

NoNoBadPuppy

Problem Solver

•

511 Messages

2 years ago

Does any of the hardware you have currently support wifi 6? The client must speak the protocol, not just the router.

1

0

XfinityThomasC

Official Employee

•

1.6K Messages

Hello @eprice42! @

NoNoBadPuppy gave a great informed answer. You can also purchase Roku devices to use in place of Comcast TV boxes if your televisions are not compatible with the Xfinity Stream App.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

CCTambrey

Gold Problem Solver

•

3.4K Messages

2 years ago

Hello Azanella.

I see you posted a few days ago and I just wanted to check in to see if you were able to get the Wifi 6E figured out with your new XB8 or if you could still use a hand?

2

0

A

Azanella

Visitor

•

9 Messages

@XfinityTambrey 6Ghz no. Only in 5Ghz. Also some issue in Lenovo Display(Google home) lost connection all the time.

(edited)

2 years ago

0

CCBrandon1

Problem Solver

•

770 Messages

Thank you for letting me know. I am sorry to read you are still having trouble getting connected. Send me a private message, and I will see what we can do to help get your devices connected to the 6GHz.

I no longer work for Comcast.

2 years ago

0

Your Home Network

Azanella

No connection Wi-Fi 6E (AX) in my XB8

NoNoBadPuppy

XfinityThomasC

CCTambrey

Azanella

CCBrandon1

New to the Community?