I had Internet connection yesterday. I do not have Internet connection today. I went and got a new modem, hooked it up with the new cables that came with the modem. I still have no Internet.
user_zz4p7r Thank you so much for letting us know, are you still having connection issues?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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109.7K Messages
2 months ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityEricB
Official Employee
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2.1K Messages
2 months ago
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user_zz4p7r
1 Message
1 month ago
I had Internet connection yesterday. I do not have Internet connection today. I went and got a new modem, hooked it up with the new cables that came with the modem. I still have no Internet.
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