No appointment for a week?!

no internet service for almost 48hrs after a storm, neighborhood restored within an hour but we are still out. Xfinity says no appointment until next Friday (one week!) and call center in India refusing to do anything about it. Local store swapped out the gateway but it’s not that. Flashing orange suggests drop line or other issue that requires a tech. How do we get somebody in the US to listen and escalate to same-day?