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Monday, June 10th, 2024 8:52 PM

Closed

Nintendo Switch Connectivity Issue

So Xfinity asked me to upgrade my router, I’ve had the old one for a couple years, and I switched it out for a promise of higher speeds. Well since then, I decided today to use my Seitch for the first time in a while but it can’t detect my network anymore.

Any thoughts on what to do? I’m in the admin tool but I can’t change the security mode from WPA3 to WPA2 on any of the frequencies as they’re all greyed out.

Official Employee

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1.3K Messages

11 months ago

 

user_xzk3o9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Expert

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110.2K Messages

11 months ago

@user_xzk3o9 @XfinityBrianH 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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