Visitor

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2 Messages

Tuesday, December 23rd, 2025 6:20 AM

Nintendo Switch 2 will not connect

My Switch 2 is the only device that will not connect to my internet, let alone even locate my network at all. It previously connected to my old router (albeit with similar issues) but I was just sent a new one this week, an XER10 model, and now it’s gotten tremendously worse. Any suggestions? I have tried just about everything up to this point. 

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Official Employee

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4K Messages

23 days ago

@N8Dogg408 I am sorry to hear that you are having issues with your gaming system. Are you hardwired or using WiFi? 

Visitor

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2 Messages

Using WiFi, it’s a handheld console. I’ve tried power cycling the router, restarting the console, ensuring the password is correct, etc. I’ve tried being a foot from the router and outside of the apartment. The console is picking up just about every network in the area except for mine. 

Official Employee

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2.1K Messages

@N8Dogg408 Thanks for letting us know. 

Can you please direct message me your first and last name along with your full service address so that I can assist more.Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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