Visitor
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1 Message
Next-Gen Mid-Split Boot-file needed for Netgear CM3000
Hello! My local node/neighborhood has Next-Gen Mid-Split active and my NetGear CM3000 shows an Upstream OFDMA channel is locked. However, my upload speed it stuck at ~35-50 Mbps due to a legacy provisioning profile. I used to have proper upload speeds but this past week its been under the rated speeds I am paying for. Could an official employee please assist with pushing the Next-Gen Mid-Split boot-file to my modem? Thanks in advance!
XfinityChristy
Official Employee
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2.9K Messages
2 hours ago
Hello, eldon.a! Thanks for reaching out. I can definitely understand wanting to make sure you're getting the upload speeds your area supports.
I'd be happy to take a closer look at the account, provisioning, and modem details to see what's going on. When you have a moment, please send us a Direct Message with your full name and service address. We'll review everything on our end and see how we can help. 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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