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bikeman017
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64 Messages

09/04/2026 5:35 PM

Next Gen Speeds?

Hello 

Wondering when Next Gen speeds will be enabled?     They recently completed Enhancing Xfinity Network maintenance in area,   but i'm still at 1.1Gig/35 Upload for some reason.     Mind you i never manually restarted my XB8 Gateway as yet, as wasn't sure if it was a good or bad idea after the finished the Maintenance.

Do see a 193 OFDM Channel

and also OFDMA Channel that is locked for upload side

But other than that no idea when i'll have the new upload speed 

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4 hours ago

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EG

Expert

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120.5K Messages

10 hours ago

The first thing that needs to be tried is to indeed restart the XB8.

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bikeman017

Contributor

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64 Messages

Ok will get that done as soon as possible here--possibly within the next 5-10 minutes

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10 hours ago

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EG

Expert

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120.5K Messages

10 hours ago

That can help pull the correct speed configuration file if it is actually queued on the system. Which speed tier are you subscribed to ?

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bikeman017

Contributor

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64 Messages

Reboot Done

Subscribed to Gigabit 1.1 Gbps, Upload 35 

5 year price lock that i got last year

I don't think Legacy Gigabit as far as i know

Still 40Mbps upload on speed test though after Gateway restart

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10 hours ago

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XfinityShawn

Official Employee

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2.6K Messages

 

bikeman017 We can check your account on our end today, but your plan you subscribed to seems accurate.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

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EG

Expert

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120.5K Messages

9 hours ago

I'm going to escalate this to the Comcast corporate employees (The Digital Care Team) who are available to these boards. You should get a reply here in your topic. Good luck !

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