Visitor
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7 Messages
Next Gen Speeds
Hi there,
I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern.
Can someone confirm this speed is available in my service area or possible next steps to resolve? Possible Boot File issue? Thanks in advance!
EG
Expert
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115.1K Messages
3 days ago
You must use a compatible modem. What happens when trying to get speeds that a device is not capable of delivering is that it defaults to using an even slower speed tier configuration file. You need a compatible device, or downgrade your speed plan again.
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EG
Expert
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115.1K Messages
3 days ago
It's not compatible with their Next Gen / mid split speeds. See this list;
https://www.xfinity.com/support/internet/customerowned .
Scroll down to "See all Modems". Then scroll down to "Compatible Modems For Enhanced Speeds".
Their XB6, XB7, and XB8 rented gateway devices are also compatible.
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XfinityOrlandoM
Official Employee
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2.8K Messages
1 day ago
@BeeCore
Thanks for reaching out to us, the information that @EG provided is accurate. Since it's not compatible with our next generation speeds, you're going to have difficulty reaching your download or upload speeds. If you're on one of our newer plans as of June 26 the Xfinity modems do come included for free.
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EG
Expert
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115.1K Messages
21 hours ago
@BeeCore
HAPPY NEW YEAR !!
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