Visitor
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6 Messages
Next Gen Speeds
Hi there,
I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern.
Can someone confirm this speed is available in my service area or possible next steps to resolve? Possible Boot File issue? Thanks in advance!
EG
Expert
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115.1K Messages
7 hours ago
You must use a compatible modem. What happens when trying to get speeds that a device is not capable of delivering is that it defaults to using an even slower speed tier configuration file. You need a compatible device, or downgrade your speed plan again.
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