New Poster
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2 Messages
Newest equipment is not worth it
I have the latest and greatest in xfinity equipment. I was told the only way to not get charged for overages was to go to a new plan and new equipment ( BTW, I was initially lied too as I see you don't have to use your equipment, yes your agent lied and blatantly did it).
It has to be restarted all the time. Kids can't do homework, wife is a teacher and that frustration is something a husband should never have to go through because your internetwent out, but you DON'T CARE.
Tip of iceberg as it is not 2.4 compatible so nothing on my wifi smart house works and you have no solutions. I even bought brands YOU SAID would work to replace the ones not on list.
What is wrong with Comcast? Seriously, what is wrong with your company. I see a tin of reviews where you guys are awful not just to me, but to everyone.
Is it true I can use my own equipment? Was I lied too? Let's start with this one first and we can move on down the list of how you can help a person who pays you [Edited: "Language"] tons of money and has bad experiences and no one to talk too.
XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@1178
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_viwajf
1 Message
1 year ago
You can for sure use your own equipment just you can't get unlimited data.
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