New Xfinity Router connecting to all devices in-home except for Micrsoft Surface Pro 6 (windows 11)....

@XfinityDevinC​ I am having a similar issue, but can't see how to start a chat...I see no chat icon next to the bell.

@user_bc7def​ 

Please create a new topic of your own here on this board detailing your issue. Thanks. 

@XfinityDevinC​  Hey my Friend - I contacted "Xfinity Support" via chat like you suggested and still have not received a response.

@user_7097d9​ 

No.  I essentially gave up.

Thanks.  Very frustrating.

Extremely.  I ended up purchasing a j5create which allowed me to run a CAT5 cable between the MS Surface and Xfinity router.

This is a classic consumer stuck in the middle of 2-big company's problem. 

Xfinity saying, "clearly it is the MS product because everything else connects and works," while MS is saying, "given your Surface connects to other wifi networks and even allows your Apple device to act as a hotspot, at home and elsewhere, and it works this must be a Xfinity problem." 

@user_a67200 Good afternoon! Thank you for reaching out to our Community Forums Team for assistance in getting connected! I know how important it is to be able to stay connected. Before we begin troubleshooting, have you tried to manually add your computer through the Xfinity App, https://comca.st/3p2E6ho? If so, did you receive any error messages when trying to add your device? I look forward to working with you today! 

Thank you for reaching out about this connection issue. We are here to help and understand how important it is to be able to connect all the different devices we now in our lives. Can you share what type of troubleshooting you have already done and does this include manually adding your device through the Xfinity App, https://comca.st/3p2E6ho? 

I too have the same problem as others have listed on this thread. Totally frustrated with Xfinity support unable to get resolution. I have spoken to them several times with no success. Even the suggestion to go through the app is not valid. 

I have reset factory settings on both the XFINITY gateway (router) and the Microsoft Surface 6 Pro and have still not found a solution.  I have used the command prompt and flushed, register, release, renewed both the cache and IP address and still no solution.  I have downloaded new drivers and firmware and still no solution.  I have completed a network reset and still no solution.  I have run the network driver troubleshooting option and still no solution. I have changed wifi names on the gateway (router) from HOMEWIFI to HOME WIFI and still no solution.  I have worked with Microsoft and escalated to Level 2 support and still no solution. I have worked with Micro Center (the store that sold the laptop) and they are well versed in hardware. They too direct me back to Xfinity Comcast.  The laptop works with all other connections except my home office based wifit via Xfinity Comcast. 

I need help from Comcast-Xfinity-Support to solve the problem.

Greetings, @user_bd5cf2136! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues connecting your device, but you have definitely come to the right place for assistance.

It sounds like you have already done quite a bit of troubleshooting on this issue, so I can definitely understand how frustrating this must be for you. Can you tell me a little more about what's happening with your Surface? Are you able to see and connect to the wireless network, but not able to access the internet, or are you unable to connect to your network at all?

I am having the same problem and spoke to xfinity with no luck. I am able to see the network on my surface pro 3 but not able to connect to it. Tried resetting modem to factory settings, reinstalled windows on surface etc but no luck. I am able to connect to any other network - hotspot, public Wi-Fi, corp Wi-Fi etc.. it’s an issue with XB8 modem I believe. Super frustrating

Greetings, @Vikram1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your modem, but you have definitely come to the right place for assistance.

There is a known issue with some models of the Surface Pro 7+. The affected models contain the Intel AX210 WiFi based client. Surface Pro models with the Intel AX201 based chipset don't seem to be experiencing this issue, according to most reports.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

Please be aware, since this post is on a relatively old thread from June 1st, the chat icon may no longer be available. If that is the case, please create a new post describing the issue you are having, and the equipment involved, and we will reach out to you from there.