Visitor
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2 Messages
new xfinity modem/router, some devices not connecting
Migrated existing network to use xfinity modem/router, now some devices will not connect.
The type of devices with issues are Roku, Kasa switches, esp boards, Alexa, google, wemo, hue
I set up my network with the same ssid that I have been using, and changed the ip range from 10.0.0.1 to 192.168.0.1. I am using the same ssid and password for both bands.
I have performed the following to trouble shooting
unplugged the modem
factory reset the modem
have tried both with the default ip and 192.168 ip
factory reset roku getting error 14.30 on one, the other roku drops connection, but will reconnect usually
recompiled the code for the esp boards, it works then drops connection
Replaced modem
I'm out of ideas, have searched and tried the solutions indicated without any luck.
please help me
XfinityKrista
Official Employee
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1.3K Messages
1 year ago
Hello @grtlmt, thank you for taking the time to reach out on social media. I understand your concern with the connection, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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106.3K Messages
1 year ago
@grtlmt wrote:
Some devices don't know how to talk to combined bands / SSID's. If you are not using any Xfi Pods, you can try separating the combined 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Try associating the devices with the new 2.4 SSID (broadcast name) and password.
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grtlmt
Visitor
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2 Messages
1 year ago
Service came out and replaced modem. At this point, everything connected. The third modem did the trick.
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