Visitor
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16 Messages
New Xfinity modem dies not allow me to connect to my work VPN
I just connected a new Xfinity Modem and it will not allow me to connect to my jobs VPN. If I go on how spot with my phone it allows for the connection. I work remote part time so I need this issue to be resolved.
XfinityJamesC
Official Employee
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2.9K Messages
9 hours ago
Greetings, @aknomac! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new modem, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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