New xfinity gateway modem blinks orange light

Good evening @Cbarns2020, and thank you for reaching out on our Community Forums, we really appreciate it and assure you that you've reached the right team to help. We're sorry to hear that your new gateway is blinking orange and that you have tried all the troubleshooting guides. Our team will be happy to diagnose your modem issues further and if needed, will be happy to schedule a visit with one of our expert technicians. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you.