Contributor
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31 Messages
New Xfinity Gateway keeps rebooting
I recently replaced my Xfinity Gateway because it would no longer stay powered on. The new gateway will reboot intermittently, but usually within a few minutes of me powering on my computer. It's quite annoying! (Please note, I was having this issue with the gateway that died as well, so I attributed the issue to it being old). That isn't the case now. I was wondering if this was because I have it plugged into a UPS, which is new this year and only a few months old. I do have it in the "always on" outlet, I do not have other equipment that is plugged in to the UPS lose power. Any help would be appreciated.
XfinityMarcus
Official Employee
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1.7K Messages
1 month ago
maxandamy thank you for using the Xfinity Community Forum to reach out regarding your equipment. Working equipment is too important, so let's troubleshoot yours together. There can be a number of potential reasons for your equipment rebooting, can you confirm for me what troubleshooting steps you have already attempted?
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