Contributor
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31 Messages
New Xfinity Gateway keeps rebooting
I recently replaced my Xfinity Gateway because it would no longer stay powered on. The new gateway will reboot intermittently, but usually within a few minutes of me powering on my computer. It's quite annoying! (Please note, I was having this issue with the gateway that died as well, so I attributed the issue to it being old). That isn't the case now. I was wondering if this was because I have it plugged into a UPS, which is new this year and only a few months old. I do have it in the "always on" outlet, I do not have other equipment that is plugged in to the UPS lose power. Any help would be appreciated.
XfinityMarcus
Official Employee
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1.7K Messages
10 days ago
maxandamy thank you for using the Xfinity Community Forum to reach out regarding your equipment. Working equipment is too important, so let's troubleshoot yours together. There can be a number of potential reasons for your equipment rebooting, can you confirm for me what troubleshooting steps you have already attempted?
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