NEW xFi Gateway XB8

@X_Customer​ It is now available via shipment only, Call comcast to order, You must subscribe to either xfinity internet complete package or gigabit service. orderred mine today from store can have overnite shipping but chose standard. Will have within 3 days. 

I went to the Xfinity store yesterday and was told that it would be automatically shipped to me sometime in May because I was a gigabit customer.

Hi, @flaboy. The links provided above are the most up to date. I would definitely check out the second link provided to stay in the know about when this will be released (https://comca.st/36SACZg). We don't have the information yet on if it will be in store first or if we can ship it out to you directly first. I understand not wanting to drive out that way. Just keep an eye on the link provided and it should provide you with more information when the time comes. 

Today I was told (a) it is being rolled out to a few cities first including Seattle (b) it can't be shipped to customers that call in yet (c) the local stores can't be called and you have to keep going in to your local store to see if they have any in stock yet.

It is now available via shipment only, Call comcast to order, You must subscribe to either xfinity internet complete package or gigabit service. orderred mine today from store can have overnite shipping but chose standard. Will have within 3 days. 

@G_V​ I've been at Xfinity for 10+ years. Home internet, TV, Phone, Xfinity Mobile paying about $500 a month for everything. How the heck does one get "Diamond" level?

@stca944​ How? Are you a gold member? I've checked all over Rewards section and I don't see it. 

Thanks for taking the time to reach out to us, The XB8 is not currently available in all areas and is currently limited to how many are available. Keep checking and it may be available soon. 

@RDarcy​ Wow, well...sounds like Xfinity.  I want to get the XB8 but if they have so many bugs I don't want to have problems because the techs will always blame your connected equipment as the problem (has always been my experience).  Nothing like a company to blame the customer.

@rwheaton1​ 

Woke up the next day after initial install and problems and had no internet at all. I factory restored  again which is back to back days doing this to get it working. I had a tech come out and  He had no idea why everything was reverting to 2.4GHz and then working after the factory restores. Good thing is he called someone and had them do some things on Comcast’s end and everything is working right now knock on wood lol 

@RDarcy​ do you have any Xfi pods?

@G_V​ 

My settings seem to have stuck now but who knows. The app needs to be updated as well as you don’t see 6GHz on it. Also you can change settings on the app for 2.4 and 5GHz that don’t exist on the website. Example - on the app in advanced settings where you don’t see 6GHz you can change the WiFi mode for 2.4 and 5GHz which is great but the options in WiFi mode don’t have all the same choices as when you go into the gateway on your computer 

Strange, I can't control anything through the website. My app is updated and I have used the advanced section, it seems you can do more there than through the website! I think that's what Xfinity is moving to. I like to keep 2.4,5 and 6 separate with different SSID's, even though Xfinity doesn't recommend it, because some of my Ring cameras occasionally fall offline and if I have the same SSID it seems they try to hook back up but the 5 GHz channel screws them up, plus some of my other wifi products have a hard time hooking up (they are all 2.4). If I separate them, they hook right back up to the 2.4. I tried to disable the 5 GHz on the website but it didn't stick, and I can't enable remote access either, doesn't stick. So I use the SSID editing section and renamed the bands with different SSID's. The website access has become worthless. Like I said, I believe Xfinity is moving away from that. Another thing I found was anything using 2.4 GHz won't work with WPA3, has to be 2.

@G_V​ 

I separate  2.4, 5 and 6 as well. I feel that’s always the best way. 

Agreed. All in all things are ok with the XB8. I was concerned at first because I was only getting 80-85% of my rated speed when I first installed on 3/11, but it has steadily improved, and today is at 115% of speed. Hopefully that continues.

Yeah, with Xfinity modems it takes a day or so to get the full speed.  I had asked about that in the past and they told me it takes a while for the modem to adjust.

@user_7829e4​ I suggest contacting Xfinity and request a new XB7!

@Johnnyneat​ 

After my initial 2 days of pain setting up the XB8 it has been running fine. My ASUS AX RT-86U has a little better range but not by much. Speeds have been very good. 

Thx! I’m hoping to try & get an XB8 this coming week. Fingers crossed. Are speeds comparable with the Asus RT-AX86U?

@rwheaton1​ Come on Xfinity!!!  Can't you answer my question?

I believe the XB8 has 1 2.5Gb port and 3 1Gb ports.

@nmdoyles00​ happened to me as well I got xb7 instead of 8, I called today again and hopefully they got it right this time 

Same thing happened to me. Its available according to the webpage but they ship you an XB7 for$15 :( 

Hello @WealthyEd, thanks for reaching out for help on our forums! We're currently experiencing limited inventory on our XB8 modems so if you receive an XB7 instead that means your area is currently out of stock and will need to check back in another month or two. 

@user_273feb Hello and thank you for reaching out over our Xfinity Community Forum, and Happy Easter! I hope your weekend is going great so far. I would be more than happy to assist you in ordering a new modem, no problem at all! Anything we can do to help a valued member of our Xfinity family. To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@G_V​ 

I have 2.4GHz, 5GHz and 6GHz all with different names and passwords with no issues. When I first received the XB8 I had a problem but it’s been working fine with everything separated for a while now for me. 

I can understand the aggravations and have had a similar issue with my XB6! I have found that my xFi pods I have, needed to have the one SSID. I will be needing to remove the xFi Pods from my modem through the Xfinity app to have the ability to change back to the 2 channels. When I do this, I can set up my cameras. 

No way to get the XB8. When I call they say they have it but send the XB7 which I already have. No one knows anything. Just order takers. No problem solvers.

How do get one. I am having a [Edited: "Language"] time getting one.