Skip to main content

    Support

    Offers

billinden's profile
billinden
Discussion Driver
Rousing Reactor
Articulate

Contributor

 • 

94 Messages

Sunday, June 5th, 2022 7:52 PM

Closed

New xFi Gateway Not working

I installed a new Gateway modem/router yesterday and everything went like clockwork and all my devices, including my Blink security system worked great.  Then the Blink system stopped working.  My sync module shows that it is offline.  I've reset the system and the router three or four times and still it's not working.  The router is in the same location as my old one.  Any suggestions would be very much appreciated.  It's impossible to get Blink's help.  They're useless.  However, I feel it has to be the router.  I feel like returning it to Xfinity.

Question

 • 

Updated 

3 years ago

504

3

0

EG

Expert

 • 

110.4K Messages

3 years ago

The two WiFi band's SSID's have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined SSID's. The setup manual for the Blink system says that it needs the 2.4 band, and that it won't work with the 5.0 band


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi 


Associate the Blink with the new 2.4 SSID (broadcast name) and password.

(edited)

1

billinden

Contributor

 • 

94 Messages

@EG​ Thank you so much.  I confess that I'm not technically oriented enough to understand all you say, but I'm going to give it a go.  I'd really like to keep the new equipment, but I have to have my security cameras working.  Our neighborhood has become quite dangerous.

Thanks again for taking the time to respond here.  Much appreciated.

3 years ago

0

EG

Expert

 • 

110.4K Messages

3 years ago

Quite welcome ! Detailed instructions are in that blue-colored link that I posted. Good luck !

(edited)

2

billinden

Contributor

 • 

94 Messages

@EG​ Sorry to bother you again, but they must have changed the Xfinity app.  I went into the blue colored link as you suggested.  When I go into Advanced Settings, I don't get the 2.4 and 5 GHz WiFi I'm supposed to select.  What there is Port Forwarding, Lan & Wan, DNS Server, DMZ, Data Usage and Xfinity WiFi Hotspot Network.  Nothing to select or edit.

3 years ago

0

billinden

Contributor

 • 

94 Messages

Update:  I just noticed this message:  If you don't see the 2.4 and 5 GHz WiFi settings in Advanced settings, this means these settings are now being managed automatically to help optimize your hoe network and provide the best performance possible.  I guess the bottom line is I'll have to take my Gateway back to the store and install my old one again.  Or, go buy my own?

3 years ago

0

EG

Expert

 • 

110.4K Messages

3 years ago

Yeah. They've really dumbed down everything, unfortunately..... I would get my own equipment !

1

billinden

Contributor

 • 

94 Messages

@EG​ The salesman who sold me the new equipment must be new and didn’t know it wouldn’t work with my Blink system.  I told him what I had but he may not have realized the problem.  He got really [Edited: "Language"] with me and I ended up cancelling Comcast altogether.   

(edited)

3 years ago

0

forum icon

New to the Community?

Start Here