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user_a19uye
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Sunday, September 8th, 2024 6:28 PM

New Xfi Galaxy swap is not working

Today swapped my old outdated modem for a new one and it is blinking a yellow/orange color instead of white so it wont connect to the app. Attached is a picture (color looks white but is actually more like amber irl). What can I do so I can finally connect it to the app? The closest time someone can come in is on Tuesday which is pretty inconvenient. 

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2 months ago

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EG

Expert

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106.9K Messages

2 months ago

The concern is not "Community Center" help related. Topic moved here to the Home Networking help section for assistance. 

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XfinityThomasA

Official Employee

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1.7K Messages

2 months ago

 

Thank you for choosing Xfinity and joining us here on the Forums, user_a19uye - This link has a quick video with step-by-step instructions which may help. You can also sign up for the Appointment Waitlist or check your waitlist place in line by responding 'waitlist' to 266278. You'll receive a reminder the day before your appointment. You'll also receive real-time alerts about when our tech will arrive.

 

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