amhvillage's profile

Regular Visitor

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3 Messages

Friday, July 22nd, 2022 1:43 PM

Closed

New XB8 randomly dropping devices

Just recently swapped my XB7 for the new XB8 modem.  Was hopping for better device connectivity and expanded coverage. I have a very old home and complicated construction so network coverage can be difficult. I currently have over 40 devices connected to my network (smart switches, Echos, TVs, security cameras...) I was running fine on the XB7 for a couple of years until we had summer parties and then connectivity would be spotty. I was hoping the new XB8 would solve this problem but it has created a new one in the past couple of weeks.  I am now getting random devices dropping from my network. Sometimes my phone, sometimes my laptop but these can be easily corrected on the device however  a bit annoying and no where near what I had on my XB7.  My biggest issue is with my music receiver which runs three outdoor music zones.  The only way to reconnect this device to the network is to unplug the unit and and reconnect which at best only lasts a couple of hours.  The receiver is connected to the XB8 box via CAT5 (tried different wires). After a soft boot the receiver will connect to the network fine and work perfectly. I can see the device and its IP address in the Xfinity app but after an hour or so it disappears of the device list. I have been trying a bunch of stuff on my receiver end to try and get it to stay connected... I reset the receiver to factory settings, upgraded the firmware, set the network standby to ON so it should stay connected. I have also played with DHCP to fake the receiver to think it has a dedicated IP (I realize Xfinity does not support this on residential installs) hoping the receiver/modem will not try to refresh the IP.  NOTHING has worked on the receiver end and it was working fine on the XB7 modem before I upgraded.  Because I am still getting random phone and laptop drops (once or twice daily) I am leaning towards something going on with the XB8 dropping device connectivity.... ANY HELP would be greatly appreciated!!!! TIA

Regular Visitor

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3 Messages

3 years ago

Additional Information: I also use Netgear's Orbi to expand my network, I have three of them to create a mesh network and the Orbi's are set to bridge mode so they are not creating a double NAT situation.  The Network health test always comes back fine and I am getting 120% of my plan speed.  What I can't see is any type of health monitoring, traffic problems, IP conflicts or any type of wiring noise.  The copper is only 5-8 years old. TV connectivity/reception is near perfect. The amplifier at the entrance is about 10+ years old.

Official Employee

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923 Messages

Hi, @amhvillage. Thank you for bringing this to our attention. From what it sounds like this has been quite the ongoing issue for you. I'd like to pull your modem logs and check on the number of resets we show on our end. If this is ongoing through multiple modems there could be another issue at play here. Please send us a DM with your name and address in full.

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Visitor

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1 Message

3 years ago

Woke up today and having similar issues. XB8 seems to be dropping wireless devices. Xi5 giving. XRE -03106 and RDK 03117. iPhone pro max 13 hops on private network then drops off and onto the pubic WiFi. Apps/games disconnects. xFi app is only showing primary box as connecting. My Account showing modem offline. Have restarted gateway and checked physical connection. No service interruption reported. Speed test failed when attempted. 

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