Regular Visitor
•
7 Messages
New XB7 is significantly slower than XB6 being replaced
I received the XB7 today in the mail. Before disconnecting my XB6, I ran some speed tests. The speeds were between 183 mbps and 391 mbps. I pay for Gigabit service, by the way, so I was hoping for an improvement.
I connected the XB7 and ran numerous speed tests. It never clocked faster than 110 mbps.
I reinstalled the XB6 and again achieved speeds of 177 mbps to 384 mbps.
Is there any reason I shouldn't just take the XB7 back to the Xfinity store?
adunner3
Visitor
•
1 Message
4 years ago
I replaced my XB6 gateway with the XB7 because I had the 1200 MB/s plan and it wasn't getting close to it. I then had a new XB7 shipped to me and I set it up. Since then, I've had technicians out, nothing but problems, and similar 100 MB/s speeds and lower as you mentioned. I no longer have the XB6, and I wish I did. However, it isn't even capable of reaching the 1200 MB/s speed(why I upgraded)
Still dealing with these issues today; endless support chats but a "senior technician" is coming out apparently. My advice would be to ask for the ticket to be escalated to the advance team. Good luck!
0
Jlavaseur
Problem Solver
•
948 Messages
4 years ago
Is this a wired or Ethernet connection? Just curious, I get 1400 with my xb7 wired
1
0
cevans6318
Contributor
•
28 Messages
4 years ago
Comcast gave me the XB7 when I went to them with my old XB3. They claimed it was the latest and greatest modem. Has been nothing but problems. Initially was fine but after a week, it would disconnect. Had to move the modem to a different outlet in the house. Was fine for a few more weeks then I lost my wifi network on my list of networks on my laptop. Now I am again using a ethernet cable but the internet speed is horribly slow. comcast only says with problem with my laptop or modem issue.
1
maryjane7205
Regular Visitor
•
6 Messages
4 years ago
I also just upgraded to "unlimited" and from 1000Mbps to 1200Mbps, I plugged in the new XB7 and I am getting 32.5Mbps both wireless and wired. I will say that the speed seems ok, but for streaming and my Ring and Blink cameras it wont keep up. I tried everything and spent an hour chatting and trying settings and re-booting. I have a service technician coming out in 2 days, but if my speed is going to be slower I don't want it.
Why does this have to happen every time. I feel like we are being experimented on as we went though the same thing when moving to the newer router 3 years ago and then back in the 2000's when Xfinity started using the Motorola Surfboard. I go around promoting Xfinity as "The Ferrari of Internet" to everyone I know and just hope this is an easy fix.
Are they still giving the "Pods" for mesh network to unlimited customers? It sure would be nice for all the trouble lately...
0
0
wjhandy
New Poster
•
3 Messages
4 years ago
I believe these modems highlight problems with coaxial cables that are delivering weak signal to your house.
0
maryjane7205
Regular Visitor
•
6 Messages
4 years ago
wjhandy - Thanks for the reply, I did a fair amount of reading on these forums just now and it seems just about everyone either ended up switching providers or getting new lines installed. Sounds like there may be some service credits to be had as well. Thank you!
3
andrettek
Visitor
•
1 Message
4 years ago
Seem to be having the same problem with speed after the switch to the XB7. I have issues with the third-party apps that I watch on the smart TV that will stop in the middle of programming which never happened with the older modem. Additionally, it seems to take a long time to load up in the morning and will only load about 384 mbps which is not the service that I am paying for. I'm going to try to relocate, but if that doesn't work, I'd rather put my old box back.
1
user_a4edc1
Visitor
•
1 Message
4 years ago
Having the same issues. I used to have signal all the way across the street in my car. Now, I get 2/3 bars just standing in the driveway.
Wondering if xfinity is doing this on purpose, so that it’s customers would upgrade…
0
user_3e0a49
Visitor
•
13 Messages
4 years ago
I'm returning the XB7 I tried for a few days. Totally MISrepresented.
0