New XB7 gateway but no WiFi6

I just received and set up a new XB7 gateway. So far I like it but it is still too soon to make the final determination. However, this gateway supposed to support WiFi6 (802.11ax) and so far I don't see it at all. Under "Gateway > Connection > Wi-Fi > Edit 5 GHz" in the gateway configuration in the "mode" option, it shows "802.11 a/n/ac" and the section is gray out and can not be changed/edited.

Does anyone with XB7 gateway has this problem, and maybe found a solution to unable WiFi6 (802.11ax)?

Responses

Accepted Solution

telcodad

Contributor

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222 Messages

4 years ago

According to a recent post over on the DSLReports Comcast forum:

From: https://www.dslreports.com/forum/r32739847-

Well, here’s what I learned from Technicolor and a Comcast Tech Support supervisor.

Due to the COVID-19 pandemic and nationwide work-at-home orders, the XB7 Gateways launched 4-6 weeks early with the following known issues:

Wi-Fi 6 is confirmed disabled. Samsung devices may show as Wi-Fi 6 connected due to a bug in the Samsung firmware (patch due next month). An upcoming XB7 firmware update will enable Wi-Fi 6 and fix the slow Wi-Fi speeds, release date not set.

:

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john189

Contributor

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20 Messages

4 years ago

Thank you telcodad. Let's wait for firmware update-hopefully soon. By the way after few days of having XB7 I have to say all works great. I feel like it is more stable than XB6.

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bradmaestas

New Poster

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3 Messages

4 years ago

Kudos to you as well. I just received my XB7 yesterday. I thought I saw the option of enabling AX during setup but now that it's activated and has been up for a day, everything is being managed automatically and I no longer see the option to toggle those settings.

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Your Home Network

john189

New XB7 gateway but no WiFi6

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