h_tan's profile

New Poster

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3 Messages

Saturday, May 3rd, 2025 2:34 PM

new xb6 broke my blink security cameras

xfinity replaced my old router with an xb6. None of my blink cameras connect.

I get the idea it relates to 2.4ghz wifi, but have been unable to get it to work.

Official Employee

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4.1K Messages

27 days ago

Hi h_tan, thanks for visiting our Xfinity Forum, letting us know that your Blink Cameras are not working after the modem was replaced. I absolutely know the importance of getting those back up and running on your end, and my team is here to help. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Expert

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110.7K Messages

27 days ago

@h_tan 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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