New XB10 modem: not getting symmetrical 1GB up/down speed

Hello traber, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to take a look at your account and modem provisioning. To do this, we will need some account information best kept private. 

Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us: 
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

I am having a similar issue with upload speeds on the xb10. Except mine are super inconsistent. anywhere from 20 up to 1000. but usually around 40-60. I was going to try the direct message but I seem to not have that icon.