Hi user_jw4or2! Thanks for reaching out to us on our Xfinity Forums for help with the app and setting up your new service. I'm sorry that the app is not working for us. I know how important our connections are for our customers, so I would love to help get you online and all services working asap. Are you able to sign in to the app? Is this your first account with Xfinity or did you transfer your service from a previous home?
XfinityPaula
Official Employee
•
1.8K Messages
1 hour ago
Hi user_jw4or2! Thanks for reaching out to us on our Xfinity Forums for help with the app and setting up your new service. I'm sorry that the app is not working for us. I know how important our connections are for our customers, so I would love to help get you online and all services working asap. Are you able to sign in to the app? Is this your first account with Xfinity or did you transfer your service from a previous home?
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