U

Visitor

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1 Message

Monday, May 5th, 2025 10:48 PM

New Underground cable installed and they left with internet not working- XFINITY is TERRIBLE

After a month and half of spotty internet, they finally came to install a new underground cable.  They said I would be out of internet for 4-5 minutes.  I waited and they left. I went to get back online and now it is not working.  Calling customer support is a joke, could not get through to a real person. I finally was able to and they said they would have someone come out today, however got a email saying appointment was scheduled for tomorrow. Now trying to get back in touch with them to see if they are coming out today or now I have to wait until tomorrow.  I work from home and now have to use my phone hotspot.  I had to change my plan and pay more as well since I did not have unlimited. I am furious.

I am now looking for a new provider. 

Expert

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110.2K Messages

3 hours ago

Concern moved here to the Customer Service help section for assistance.

Official Employee

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2.2K Messages

3 hours ago

 

user_078ckq

Thank you for reaching out. I know experiencing service issues when you work from home is beyond frustrating. I'm sure it didn't help having some hiccups with your visit. I'll be glad to review the account on my end to help provide some clarity regarding the visit. When you have a moment, plesae send me a direct message with your full name and service address to get started. 

 
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

(edited)

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