New, small white cable modem is getting very hot

I just changed to the newer, smaller, white, cable modem and it is very hot to the touch!

I have now elevated it to see if that would help, and it doesn't seem to.

Please advise.

Responses

EG

Expert

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110.2K Messages

11 months ago

A common problem. The cooling fan is malfunctioning. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store for the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.

https://www.xfinity.com/support/articles/returning-your-equipment

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XfinityAmandaB

Official Employee

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2.2K Messages

11 months ago

user_766acf Thank you so much for letting us know, as EG mentioned you would need to exchange this modem for a new one. You can stop at any Xfinity service center near you with your current modem to complete the exchange. Check out this page here to locate the store near you. You can even set up an appointment to help get you in and out faster. If you do not have a store location near you we can get one sent out to you as well.

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Your Home Network

user_766acf

New, small white cable modem is getting very hot

EG

XfinityAmandaB

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