Need more specific details please. First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
You can check their site for official info on any possible local outages here;
Thank you for choosing Xfinity and joining us here on the forums, user_5qzax7! And, and big thank you to @EG for your helpful contribution. When you have a moment can you let us know if the info EG provided was helpful?
EG
Expert
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122.4K Messages
21 days ago
Need more specific details please. First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
You can check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityThomasA
Official Employee
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4K Messages
20 days ago
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