Visitor
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4 Messages
New Router not getting IP address from Modem
I am replacing an TP Link 450M with a AC1750. The new router is not getting an IP address from the modem; Zoom 5370. I first thought that the "internet" port was bad on the 1750. This is not the case. I "hard reset" the modem. I tried MAC Clone; "Use the current computer's MAC Address" I also can not communicate with the modem directly connected with a laptop for more then a minute before dropping the IP. Only with the "old" router am I getting and keeping an IP. Does Comcast require the router's MAC address? I can't think of anything else that would cause this. Comcast was less then helpful last night. Thanks for any help or insight that may be offered.
EG
Expert
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110K Messages
3 years ago
Are you power-cycling the modem each and every time that you change the device that is being connected to it ?
Did you power cycle the modem after you cloned a different MAC address into the router ?
Proper power-cycling order;
Any joy ?
(edited)
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EG
Expert
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110K Messages
3 years ago
The downstream power is actually on the high side of zero but it is in spec. The SNR's are also good. As you said the RF power levels are not related to your issue.
AC1750 is not a make or model number. Is that an Asus brand router ?
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EG
Expert
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110K Messages
3 years ago
Hmmm..... I'm not certain what the problem could be, sorry. Perhaps someone else may chime in here with an idea. Perhaps equipment swapping is in order ? Good luck with it ! Please post back with the solution if you get one, thanks.
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Ghost1111
Visitor
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4 Messages
3 years ago
Thanks. I will. I am going to get a new Modem. I don't know how else to proceed otherwise.
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