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user_o12ey3
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Tuesday, April 28th, 2026 10:25 PM

New router makes steam drop connections

Hi A while ago I got a new router and ever since my online gaming seshs have not worked at all I am constantly getting DCed when playing with others online for all platforms, (Steam, Epic Games, My switch 2 PS5 Etc.)

My browser works fine for most places like Youtube but for some reason messes up when I go into my Gmail.

My upload speed seems fine and when I talk to support on the issue they say everything looks fine. 

Any ideas on how to diagnose/fix these issues?

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3 months ago

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XfinityJon

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3 months ago

Good afternoon user_o12ey3. I would be happy to look into this, and to assist you further. How are you connecting to the router? Are you hard-wired, or wireless? Are you experiencing issues on multiple devices in your household? 

 

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user_o12ey3

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Yes internets dropping on everything now its been getting worse and my main computer has an ethernet cable 

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3 months ago

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XfinityJohnG

Official Employee

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Thank you very much for that information. I would like to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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