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New router, devices paused, slow internwet.
I recently upgraded the speed on my internet service, due to that I got a new router. I installed it same as my old router. I diagnose the router and it shows that I am getting over 100% speed on my internet. But for some reason my connected devices get an error saying that they are paused, to go on the app and resume the connection. But on my app they do not show as paused, there's also unknown devices connected to my internet. I do have a password on my internet, and these devices I do not own. I live in an apartment complex. It's frustrating paying more for supposed higher speeds, but I cant get any of my devices to connect for over 10 minutes before the speed slows down or it shows the paused error.
EG
Expert
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107.9K Messages
11 months ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section for assistance.
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EG
Expert
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107.9K Messages
11 months ago
Perhaps your neighbors are inadvertently connecting to your network / gateway device via the MoCA feature that's built into the gateway device. MoCA (Multimedia Over Coax Alliance) is an alternate hardwired way to connect devices to a home network if ethernet cabling can not be used/run. It uses the existing coax cable wiring instead of ethernet cabling.
If the MoCA feature is enabled, and you do not have a PoE (Point of Entry) MoCA filter installed on the coax line, yours, and your neighbor's gateway devices will be able to connect with each other like one big network.
Disable it if you aren't using it. If you are, install a PoE MoCA filter on the input port of the first splitter off of the street drop to keep the MoCA signal in your premises and to keep the neighbor's signals out. Your neighbors should also have PoE filters installed.
To disable MoCA on your device. First, unplug the coax cable line from the jack on the gateway device. Then go to the gateway login http://10.0.0.1
Default login info is:
Username: admin (all lowercase)
Password: password
Once in you will find the drop-down on the left of the screen that is labeled “Connections”.
Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.
Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device. The best policy is to be sure to use that PoE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH
Or you may be able to get one for free at your local Comcast / Xfinity store. Or book a tech to come out and install one for you.
If the MoCA feature is not being used on your home network, you can put the PoE filter right at the back of your gateway device instead.
(edited)
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XfinityDena
Official Employee
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2.7K Messages
11 months ago
@Operez92 Have you tried to update your network name and password, forget the network on your devices and then reconnect to the network?
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