Visitor
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1 Message
New router causing irregular connection with Steam and browsing
I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous router, which didn't have any problems.
My PC is running Windows 11 Home, and my network adapter is a Realtek Gaming 2.5GbE Family Controller.
I'll lead with the solutions I've Googled that didn't work. All software and drivers are up-to-date. I've manually set the IPv4 DNS servers to 8.8.8.8 and 8.8.4.4, and I've tried disabling my firewall. After rebooting, the problems persisted.
As for the specific symptoms, some websites always load properly (e.g. Feedly). Others only work some of the time. I use Firefox, and I first noticed the issue with YouTube. It will sometimes load the website with a "no connection" error message, but more often it will time out after loading a couple of buttons, or just give me a blank white page. When this happens, the problem persists for many minutes, and then goes away. Interestingly, even if I can't load a new page, there is no issue with playback in already-loaded pages, even if I skip ahead to a part of the video that hasn't downloaded yet. Most of the affected sites seem to be video streaming websites, but a similar issue happens with Gmail.
If I use Chrome, then YouTube works 100% of the time. However, Gmail only works in Chrome if it's working in Firefox too.
The other problem is with Steam. There's never a problem logging in. However, my connection drops after a few seconds to a few minutes, and recovers just as randomly. My friends list connection and the lag in online games match the reported connection. However, the loss of connection doesn't affect file downloads. I can't START a download while Steam says there's no connection, but an in-progress download continues without interruption when the connection "drops".
If I run a connectivity test on my router while experiencing any of the above issues, the connection is reported to be completely stable.
Any ideas on how to diagnose/fix these issues?
user_rnbugt
Visitor
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1 Message
2 days ago
Hi there, this post is exactly what I’ve been struggling with for the last two months. I have the exact same issues and have tried the same resolutions. I just connected to a new ethernet hoping it would fix it—no luck so far. Commenting so you know you’re not alone and hoping an employee can help us out soon!!
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XfinityVictor
Official Employee
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2K Messages
7 hours ago
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user_0wygzx
Visitor
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5 Messages
3 hours ago
Got a new router around the same time. My latest latency test was 687ms. Insane congestion. I never had this issue with my old router. They told me I had to replace that so I went up to the Xfinity store and did just that. Now every night my Internet is hosed. My total usage to date is 62gb out of 1.2 tb. Nowhere near the cap. I just ordered at&t fiber. Got an appointment for Sunday morning. Xfinity is punishing their customers. I have had Xfinity here for 3 years with zero issues. Last couple of weeks, no internet after 5 or so. Good by Xfinity, your competitors are increasing market share. 😀
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