Visitor
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1 Message
New Pro WiFi Extender won’t activate
My new Pro WiFi Extender has failed activation twice. I restarted my XB8 gateway between attempts as instructed. The extender powers up and cycles normally, but activation fails. Xfinity Assistant and phone support keep looping me through automated troubleshooting. I need an Xfinity employee to check whether the extender is provisioned correctly to my account.
XfinityOrlandoM
Official Employee
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3.9K Messages
1 month ago
@user_wsf9qs
Thank you for reaching out. I’m sorry for any inconvenience you’re experiencing while activating your Xfinity Pro WiFi extender. This article provides helpful activation instructions: https://www.xfinity.com/support/articles/install-storm-ready
I recommend reviewing the steps again and making sure the Pro extender is placed very close to your modem to begin the activation process.
Please let me know if this information helps you complete the activation.
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