New package but getting old plan speed
Upgraded to Extreme Pro+ last November but still getting Performance Pro+ speed up to now. Already chatted with 3 customer service representatives since November to inform this issue. They said they send signals to my modem etc. and I did what they asked me to troubleshoot the problem and still the slow speed persist. What would be the problem? My own equipment is netgear nighthawk ac1900 c7000 and I believe can support the speed of up to 600Mbps. Is it time to request for a technician visit to check the line going to the house?