Visitor

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1 Message

Friday, May 29th, 2026 1:32 AM

New NOW service but no active coaxial

The coaxial lines in this house are not allowing the top 3 to stay lit. Can I return this to the store. It appears I cannot use it.

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Official Employee

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1.1K Messages

16 hours ago

Oh no, I am so sorry to hear that the coaxial lines are giving you trouble and keeping you from getting all the lights lit up on your equipment @user_xr2ndh! Have you had Xfinity service in your home before, if so you should be using the same active line?

 

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