Contributor
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99 Messages
New (not) modem - xfinity scam?
Xfinity said I was due for a new modem.
The one they sent me is an Arris (out of business for years), copyright 2015 and is just like the one I had before the one I currently have. this seems to be a scam to make customers think they are getting better when they are not.
[Edited: "Language"]
XfinityAdrienne
Official Employee
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1.5K Messages
2 years ago
Hey there, @snowrain! I am very sorry that this has been the experience with updating the rented modem from us. We do typically send out notices to update the modems as some of the devices get phased out. I would like to look into the fully with you to see the details of the order and ensure you have the most updated device to your current speed.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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