Visitor
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1 Message
New Modem/Router upgrade is dropping connection regularly
I upgraded the modem with the internet speed upgrade and have nothing but connection issues. The event logs have Critical and Warning messages related to mismatch of connection. Please advise !
Arris G36
DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;
No Ranging Response received - T3 time-out;
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;
EG
Expert
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112.8K Messages
8 days ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
Also. Are there any more error log entries being shown ? If so, please post them as well (copy and paste them, don't post a screenshot) but redact any CM MAC and the CMTS MAC addresses for privacy. They are considered to be personal information. The posting of personally identifying information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publicly.
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