Visitor
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3 Messages
new modem
I received an email stating that my current modem is no longer receiving important security updates and that I should purchase a new modem, specifically, a Netgear CM2500 or CM3000 or "a compatible device." Following the link, I learned that the suggested Netgear modems are not available, but I can find no other information that describes the specifications of alternative modems that might be comparable. What are the specs for the upgraded modem?
user_4667vr
Contributor
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36 Messages
4 days ago
I also received this email. I'm currently running a Netgear C7100V. My data speed is 800 Mbs although I only need ~300 Mbs or less. They kept upgrading me. The cable modems they linked to in the email, and you mentioned, do not support voice. The xfinity device page shows a Netgear CM2050V as supporting voice. Unfortunately, it does not support wifi. I am curious to see their response to your post.
Thanks for your post!!
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rogerddean
Visitor
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1 Message
2 days ago
Frustrating because now my wife is panicked that we are going to be hacked :( Really poor communication from Xfinity, in my opinion.
Give us notice, provide multiple options from various manufacturers, and include the exact specs needed and why they are needed.
Otherwise, it sounds like NetGear wanted some love, and Xfinity gave it to them.
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XfinityBenjaminM
Official Employee
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3.6K Messages
1 day ago
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user_2fjks6
Visitor
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3 Messages
1 day ago
Thank you for all of the replies/suggestions.
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