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1 Message
11/08/2026 2:51 PM
I plugged in my new modem it's not connecting
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Expert
123K Messages
2 days ago
First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Official Employee
3.3K Messages
19 minutes ago
user_6wismg Appreciate the heads up! Is the modem coax cable setup finger tight to the wall outlet?
EG
Expert
•
123K Messages
2 days ago
First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
0
0
XfinityTommy
Official Employee
•
3.3K Messages
19 minutes ago
user_6wismg Appreciate the heads up! Is the modem coax cable setup finger tight to the wall outlet?
0
0