Need more details... First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Good afternoon, @user_wyusod ! I’m sorry to hear you were having trouble getting your new modem connected. Since it’s been a few days, are you still having trouble connecting to the internet, or were you able to get everything up and running?
EG
Expert
•
122.3K Messages
2 days ago
Need more details... First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
0
0
XfinityRichard
Official Employee
•
3.8K Messages
3 hours ago
Good afternoon, @user_wyusod ! I’m sorry to hear you were having trouble getting your new modem connected. Since it’s been a few days, are you still having trouble connecting to the internet, or were you able to get everything up and running?
0
0
EG
Expert
•
122.3K Messages
2 hours ago
@user_wyusod
My questions ?
0
0