Visitor
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1 Message
new modem
I have contacted 2 live agent chats, two bot chat apps, and 3 live agents for a total of 6 hours on line to make my new router functional. Each step makes changes over the last contact. The info on my account pages from the phone app to the PC app do not match. My phone lines on the router still do not work. They have had me reload the X app 3 times, change my passwords twice all-in an attempt to fix the reactivation of the new outer. Then I get an appointment for June 24 and no one even asked if I would be home.
Now data on the app from cell from does not match data on app from PC access, The 2 phones attached to the router do not ring. Last real person contact at midnight sent a boost schedule because the previous work did not send the right signal and he scheduled to call me back today at 3:30 to review it again. My cell is exploding with messages from xifinity for feed back and prompting needs for new codes and passwords.
I have spent a lot of time, made lots of changes and still do not have a fully operation router that was alleged "easy to install with your old account info."
EG
Expert
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111.2K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.3K Messages
1 day ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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