Saturday, September 16th, 2023 9:23 PM

new modem

unable to activate my new cable modem

which is my own 

do i have to unplug my comcast rental modem first

Official Employee


110 Messages

13 days ago

Could you please send our team a direct message. Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

1 Message

12 days ago

I’m having trouble connecting my new Gateway Modem  

Official Employee


486 Messages

Hi there, @user_rd7inn! Thank you so much for reaching your Digital Care team. I'm truly sorry for the inconvenience you are experiencing trying to activate your new modem. Please be assured you reached the right person to assist you and that I will get you taken care of. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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