new modem upgrade from Xfinity

Thank you for reaching out to me. I do appreciate your time and patience. My name is Kim, and I am here to help.

Depending on the area you are in and the speeds that are available, the modem will typically be upgraded to an XB6. The Arris TG3482G (XB6) Wireless Gateway provides the functionalities of a WiFi router, DOCSIS 3.1 cable modem and eMTA in a single device. If you have both Xfinity Voice and Xfinity Internet service, this Gateway provides an all-in-one way to stay connected and manage your home network. This gateway device supports Xfinity Internet tiers with 400 Mbps and 1 Gbps download speeds with integrated simultaneous dual-band (2.4 and 5 GHz) wireless router capabilities.

If you would like more information and details, I will need to locate the account.

Please send our team a direct message with your full name and full address. 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it