New modem, same upload speed

Hello,

I received the email regarding my plan being capable of 5-10x faster upload speeds with approved equipment. I purchased and installed the Hiltron CODA, and successfully activated it via the app, however my upload speeds have not changed. Are there additional steps that need to be performed?

Responses

BruceW

Gold Problem Solver

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26.4K Messages

1 year ago

... Are there additional steps that need to be performed?

There are additional conditions, see https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/

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2

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mjolson5

Visitor

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2 Messages

@BruceW So it appears I'm on a legacy speed tier (Blast Pro +). What's odd is that the email stated very specifically "with your current Xfinity internet package". Looks like I purchased a new modem for nothing sadly.

1 year ago

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CCKrista

Retired Employee

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1.5K Messages

Hello @mjolson5, thank you for taking the time to reach out on social media. I understand your concern with the upload speed, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

1 year ago

0

Your Home Network

mjolson5

New modem, same upload speed

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

mjolson5

CCKrista

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