New modem needed

PBam86 - Hello, and thank you for joining us here on the Xfinity Forums! We appreciate the opportunity to help. We can certainly get replacement equipment shipped to you, or if you prefer, you can pick it up at a nearby Xfinity Store or service center for faster service. Just to make sure we're troubleshooting the right issue, are you using a device that is showing a "Connected, No Internet" message or a similar error? If so, could you let us know which device is affected and what message you're seeing? That information will help us better understand what's happening and guide you toward the best solution