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Monday, November 4th, 2024 4:35 AM

New modem needed for 1200mbps?

We have an XB7-T router that we're renting from Xfinity.  Our service was just upgraded to 1200 Mbps, but if anything it's going slower now.  Do we need to get a different modem to get full speed?  It's kind of pointless to get a service upgrade if it doesn't improve your service.

Official Employee

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591 Messages

17 days ago

Good evening @user_rcraig01. We can check to see why your speeds did not improve when switching over. When you have a moment, please send us a direct (private) message with your full name and address.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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