1 Message
New modem needed for 1200mbps?
We have an XB7-T router that we're renting from Xfinity. Our service was just upgraded to 1200 Mbps, but if anything it's going slower now. Do we need to get a different modem to get full speed? It's kind of pointless to get a service upgrade if it doesn't improve your service.
XfinityRaf
Official Employee
•
591 Messages
17 days ago
Good evening @user_rcraig01. We can check to see why your speeds did not improve when switching over. When you have a moment, please send us a direct (private) message with your full name and address.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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