Visitor
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2 Messages
New modem MAC issue
Recently I switched back to Comcast but caused come chaos with multiple orders because closing on a house fell through. Point being I am trying to go through the setup and the MAC address cannot be scanned or manually added to enable wifi. This I am guessing is because I had multiple models at one point linked to the account and the automated assistant can't tell the difference to help me trouble shoot. I now amm scheduled for a tech to come out but I am not sure it's really needed because it seems to be a software issue with identifying the right modem. I was hoping to talk to a tela tech support person about this since it's a bit complicated with all the move issues. How do I accomplish this?
XfinityOrlandoM
Official Employee
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3.4K Messages
2 hours ago
@user_i166d1
Thanks for reaching out. We are excited you decided to come back and join the Xfinity family!
We apologize for any issues you’re having with activating your modem. The link below provides step-by-step instructions that can help guide you through the process: https://www.xfinity.com/support/articles/activate-xfi-gateway-app
Please try those steps when you have a chance. If the activation is successful, you can cancel the technician visit via the awesome Xfinity app.
Please let me know if this helps get your services fully activated. I’ll be happy to help if you run into any issues along the way.
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EG
Expert
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118.7K Messages
56 minutes ago
@user_i166d1 @XfinityOrlandoM
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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