1 Message
New Modem Issues
Despite troubleshooting methods, my wifi modem only blinks orange, never white. I cannot afford the installation visit, is there anything I’m missing?
1 Message
Despite troubleshooting methods, my wifi modem only blinks orange, never white. I cannot afford the installation visit, is there anything I’m missing?
EG
Expert
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110K Messages
1 year ago
If this is a new installation / move in, the premises may have been disconnected from the live Comcast feed from the street. You may need a tech to come out and reconnect the line to the tap on the pole or the pedestal. If that's the case there shouldn't be any charge. If they have to do any work inside the premises, that could lead to there being a charge.
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XfinityEricB
Official Employee
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2.1K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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