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Friday, March 21st, 2025 9:03 PM

New modem Faster speeds

Got offer to upgrade modem with the new speeds increase.

Switched modem and now my download speeds average about 300mb slower than before.

Tried all the automated stuff to try to fix it already.

Desktop Wired and all 5 Cat cables i own get the same bandwidth and worked fine before the switch.

Official Employee

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1.2K Messages

11 days ago

 

user_ow73fp Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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