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FirecrackerGirl
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92 Messages

Thursday, January 6th, 2022 11:33 PM

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New modem blinking green/no internet

Two weeks ago tech gave us another white latest model modem. Said we needed some kind of fix to keep blinking green light/disconnect from internet from happening. Now it’s happened again and we don’t know if that fix was ever done as we got no txt or email. Made appointment for Sunday 1/9 because I’m so frustrated and mad. We pay too much for lousy service!

Question

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Updated 

3 years ago

58.5K

7

user_bb801b

Contributor

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167 Messages

3 years ago

Interesting, and sorry to hear about the shoddy internet. Life is good till internet goes down..

 A few questions to understand what's happening here -

> What happens when modem is power cycled? Does it reset?

> If no when did the blinking start/internet go out?

> Guessing the connections are tight?

> When tech dropped off the modem, did they hang around and ensure everything working, getting good signal from the cable in, new modem Mac address authenticated/whitelisted by Xfinity?

> Can you log into Xfinity website and view gateway status? If so what does it say?

More information better able to assist.

Thanks and good luck.

4

0

EG

Expert

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110.1K Messages

3 years ago

@FirecrackerGirl 

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1 


Please copy all of the text in its entirety of the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers and paste them into your next post.



(edited)

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FirecrackerGirl

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92 Messages

@EG  I have to use my Berizon phone to send this note. I can’t bring up anything on either site for the modem. All I get is a blank page for each address! I keep trying but nothing shows up.  I get the RDK 3033 message n the TV screen on the one channel it’s stuck on. Also no internet and no phone via Xfinity. This is not good at all since it’s happened consistently over the last two months.

3 years ago

0

EG

Expert

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110.1K Messages

O/k, sounds like you have a complete outage. Try calling in to customer service again if you wish, maybe they have a cancellation (1800comcast). Or just wait until Sunday. Good luck !

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

FirecrackerGirl

Contributor

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92 Messages

Thanks! I’m really losing patience and want to have this fixed. But at this point we may switch to the competitor because in the summer of 2020 it took 12 phone calls and 5 technicians coming out to get internet working properly.  I’m not going through that again! And we do have a fiber provider now so there is a choice.

3 years ago

EG

Expert

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110.1K Messages

O/k understood. Good luck with your future choices ! 😊

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

FirecrackerGirl

Contributor

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92 Messages

@EG  Just wanted you to know that after 47 hours suddenly my internet, TV, and phone all via Comcast are working.  I'm keeping tomorrow's appointment because I need to find out what is going on and when it will be fixed so things won't suddenly die again (which could be any time!).  Thanks for your help!

3 years ago

jbusyboneebone

Visitor

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1 Message

3 years ago

Hello, The same thing happened to me on Thursday night, And we also have an appointment on 1/9. Can I send my stats to you also and maybe you could possibly help us. My kids are going crazy without internet.

1

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EG

Expert

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110.1K Messages

@jbusyboneebone

Can I send my stats to you also and maybe you could possibly help us. 

Please create a new topic of your own here on this board detailing your issue and include the stats there. Thanks. 


 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

jennos

Visitor

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4 Messages

3 years ago

I am having the same issue with my modem. It will just cut off randomly.

I was reading through the post and saw that we need to look at the upstream levels, downstream levels, and SNR. I can't find the SNR, but I am going to post the downstream and upstream levels below.

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jennos

Visitor

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4 Messages

3 years ago

My upstream levels

https://imgur.com/x3l3gRb

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jennos

Visitor

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4 Messages

3 years ago

0

0

EG

Expert

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110.1K Messages

3 years ago

@jennos 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.

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