New modem blinking green/no internet

@user_bb801b  Modem has been reset several times just like I did last month & continues blinking green.  Worked fine until earlier today so that’s a whopping two weeks. Tech did stick around and said we got 89% of our speed plan. Said something needed to be corrected & he would submit a ticket for someone else to look into it in a week or two. But I never knew if or when that was done. 

Well it just occurred to me that the good news is <by posting> at least there is intermittent service there and Im guessing the modem continues acting silly and dropping connection? I don't recall the sequence of lights durning restart but the XB7 Arris has a solid white led when connected. Do we know what sequence lights for the modem there? Is it hanging up on a particular stage or simply refusing to connect at all? Lastly, did it just start working right out of the blue or throw a solid green and just connect up?

Would be interested in tech's findings since its problematic trying to sort out what's going on without confirming the signal in is solid and isolating specifically the issue with the modem.

Hope you're back up and running soonest.

Just my .2 cents.

 Thanks and good luck.

@user_bb801b  I am posting only by using my cell phone from Verizon. Green light is still blinking despite doing all the recommended checks.  We were told over teo weeks ago that there was something that would be fixed after a work order was submitted so this same problem wouldn’t get worse. Well evidently that work order got lost or this wouldn’t have happened again.  Internet, phone, and TV are all Comcast so all are out and have been for over 36 hours.  Someone better come out Sunday as promised (even though Comcast sent me a txt asking if I still needed the appointment)!

@user_bb801b  

Just wanted you to know that after 47 hours my internet, TV, and phone via Comcast are suddenly back on.  And, no, I'm keeping the appointment because something was causing that RKD error message on the TV.  This is unacceptable and has to be addressed, especially for the price hike that was just added to our crazy bill.  Thanks again for your help! (It's a lot easier to get than any help from Comcast.).  

@EG  I have to use my Berizon phone to send this note. I can’t bring up anything on either site for the modem. All I get is a blank page for each address! I keep trying but nothing shows up.  I get the RDK 3033 message n the TV screen on the one channel it’s stuck on. Also no internet and no phone via Xfinity. This is not good at all since it’s happened consistently over the last two months.

O/k, sounds like you have a complete outage. Try calling in to customer service again if you wish, maybe they have a cancellation (1800comcast). Or just wait until Sunday. Good luck !

Thanks! I’m really losing patience and want to have this fixed. But at this point we may switch to the competitor because in the summer of 2020 it took 12 phone calls and 5 technicians coming out to get internet working properly.  I’m not going through that again! And we do have a fiber provider now so there is a choice.

O/k understood. Good luck with your future choices ! 😊

@EG  Just wanted you to know that after 47 hours suddenly my internet, TV, and phone all via Comcast are working.  I'm keeping tomorrow's appointment because I need to find out what is going on and when it will be fixed so things won't suddenly die again (which could be any time!).  Thanks for your help!

@jbusyboneebone

Can I send my stats to you also and maybe you could possibly help us. 

Please create a new topic of your own here on this board detailing your issue and include the stats there. Thanks.